Privacy Policy

Introduction

We are Ecofy Energy (“Ecofy”), a company registered and operating under the laws of the Federal Republic of Nigeria, with its registered address at Odoja Villa, Line 1, Eleweran, Ile-Ife, Osun State, Nigeria.

This Privacy Policy describes how your personal information is collected, used, stored, and shared across our website, software application (“App”), APIs, email notifications, and tools regardless of how you use or access them. This Privacy Policy is applicable to the Website, software application (“App”) and all other platforms and services offered by Ecofy.

This Privacy Policy is part of our Terms of Use. By accessing or using our website, software application (“App”), products, and services offered by Ecofy (collectively, the “Services”), you agree to this Privacy Policy and our Terms of Use.

This Privacy Policy applies to your use of (regardless of means of access) our Services. You may access or use our Services through a mobile phone, laptop, desktop, tablet, or other consumer electronic device (each, a “Device”).

Definition

Account: means an Ecofy Account.

Cookies: A cookie is a small data file that is transferred to your computer or mobile device. It enables us to remember your account log-in information, IP addresses, web traffic, number of times you visit, browser type and version, device details, date, and time of visits.

Ecofy: means Ecofy Energy.

Personal Information: Any information that can be used to identify a living person including but not limited to name, address, email address, gender, password, payment card, financial information, Government-issued Identity card such as National Identification Number (NIN), International Passport, etc., and any other means of identification that may include information that is linked to you, for example, your internet protocol (IP), log-in information, address, location, device, or transaction data.

Sites: means any platform including but not limited to mobile applications, websites, and social media platforms.

User: means an individual or company who uses the Services or accesses the Sites and has agreed to use Ecofy’s services.

Objective

This Privacy Policy provides all persons whose Personal Information we hold with a description of the types of Personal Information we collect, the purposes for which we collect that Personal Information, the other parties with whom we may share it, and the measures we take to protect the security of the data.

Accordingly, we have developed this privacy policy to help you understand how we collect, use, communicate, disclose, and otherwise make use of personal information. We have outlined our privacy policy below.

Information We Collect

We may collect, use, process, store, or transfer personal information such as:

Identity Data: Includes information you provide us to gain full access to our website and services, such as your full name, email address, telephone number, date of birth, government-issued identity number, and company registration documents.
Identification Documents: Includes your passport or other government-issued identity cards, National Identification Number (NIN), Bank Verification Number (BVN), incorporation documents, and any other registration information needed for KYC compliance.
Contact Data: Includes email address, telephone number, physical address, and details of the device you use.
Log/Technical Information: Includes information about your visits to our services, links clicked, device details, IP address, and login times.
Financial Data: Includes BVN, personal account numbers, transaction details, and other information provided during service use.
Transactional Data: Includes information related to payments made through our platforms.
Device Information: Includes details about your device and software, such as IP address, browser type, operating system, and device identifiers.
Location Information: Derived from IP addresses or other data indicating your geographic region.
Marketing and Communications Data: Includes preferences regarding marketing materials and notifications.

This Privacy Policy applies to Ecofy’s services only. We do not exercise control over the sites linked from our services. Such third-party websites may have their own cookies, plug-ins, or other data collection tools. Please consult their privacy statements.

How We Get Your Personal Information and Why We Have It

The Personal Information we collect is provided directly by you when you:

Sign up for an Ecofy Account
Complete KYC forms
Use our services
Contact our customer support
Submit online forms or inquiries

We rely on the following lawful bases for processing your Personal Information:

Your consent: When you agree to our collection of your Personal Information by using our Services.
Contractual obligation: To provide our Services, we need your Personal Information.
Legal obligation: To comply with applicable regulations, such as Anti-Money Laundering laws.

How We May Use Your Personal Information

We may use your Personal Information to:

Verify your identity and manage your account
Provide and improve our Services
Process payment transactions and prevent fraud
Communicate with you about updates, offers, and feedback
Meet legal and regulatory requirements
Analyze and optimize our website and user experience

Disclosing Your Personal Information

We may share your Personal Information with:

Affiliates, employees, officers, and service providers
Third-party service providers authorized by you
Regulatory authorities, as required by law
Trusted businesses that process information on our behalf

Security and Storage of Your Personal Information

We use encryption, firewalls, and secure servers to protect your data. However, no system is entirely secure, and online transmission carries inherent risks.

We will retain your data as long as required for the purposes outlined in this policy or as mandated by law.

Marketing

You can opt out of receiving marketing communications from us at any time by updating your preferences or using the unsubscribe link in emails.

Your Data Protection Rights

You have the right to:

Access, correct, or erase your Personal Information
Object to or restrict processing of your data
Withdraw your consent at any time

To exercise these rights, contact us at hi@ecofyenergy.com.

Cookies

We use cookies to enhance user experience. You can disable cookies in your browser settings, though it may limit functionality.

Age Restriction

Ecofy’s Services are not directed at individuals under 18 years old. If we unknowingly collect data from minors, please notify us at hi@ecofyenergy.com.

Dispute Resolution and Filing a Complaint

For complaints, email us at hi@ecofyenergy.com. We aim to resolve disputes within 30 days in compliance with Nigerian Data Protection Regulations.

Changes to Our Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through our website or email notifications.

Contact Us

If you have questions or concerns, email us at hi@ecofyenergy.com.

This Privacy Policy was last updated on November 20, 2024.